Shipping & Returns

 

FIRST - YOUR FINE JEWELRY PRESENTATION

Great jewelry tells a story.  The first moment your fine jewelry selection is revealed does too.  Our fine jewelry presentation boxes bring a level of elegance and luxury that matches the heirloom quality of every estate, vintage, and antique piece we offer — for rings, pendants, earrings, and bracelets alike. The experience begins before the box is even opened with our Classic, Gold Filigree Trimmed, Blue Presentation Boxes — the nicest-of-the-nice, plushest-of-the-plush, and we believe among the most refined jewelry presentation boxes offered anywhere.

Every piece you select now arrives in these substantial custom boxes tailored specifically for:

  • Bracelets & Bangles
  • Necklaces & pendants
  • Rings
  • Earrings
  • And other fine jewelry accoutrements

Each set features a sophisticated outer box proudly displaying the AEJ logo, paired with a sumptuous inner box that cradles your treasure in rich, deep blue velvet. Inside, you’ll find the elegant impressed gold lettering: “Aloha Estate Jewelry – Honolulu” — a beautiful finishing touch that turns every unboxing into a memorable, heirloom-worthy moment.

 

 

SHIPPING YOUR FINE JEWELRY

We ship packages with shipment tracking, and packages require signature receipt from someone at the residence for security of your delivery.  Shipping is free within the 50 US States and to DC, American Samoa, Guam, Puerto Rico, and the US Virgin Islands.

You will receive a shipment tracking email/text so that you can track the progress of your package along the way.

For Rest of World/International customers, please use our Contact Us Page to check if we can ship to your country and to obtain a shipping price quotation.

That's the simple and quick overview.  If you would like to see our full Shipping and Refund/Return Policies, just click the link at the bottom of any of our website pages.

FINE JEWELRY REFUNDS/RETURNS

2-Week Returns / Refunds

We want you to be pleased with your selection, and we want you to enjoy your shopping experience.  If a return is necessary, we will try and make it an easy process.

We have a 2-week return policy for full refund of your purchase price, which means you have 14 days after receiving your item to request a return for refund. 

To be eligible for a return for refund, your item must be in the same condition that you received it, without alteration of any kind (resizing, polishing, resetting, etc.). 

To start a return for refund, contact us using our Contact Us Page and let us know you would like to return an item.  We will email/send you a pre-paid return shipping label that can be printed and applied to the return package.  Please note that items sent back to us without first requesting a return cannot be accepted. 

We will notify you once we’ve received and inspected your return.  Unless the item was damaged or altered you will be refunded the full purchase price to your original payment method within 5 - 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.  If more than 15 business days have passed since we’ve approved your return, please contact us at alohaestatejewelry@gmail.com.

Returns Between 2-Weeks And 1-Month / Store Credit

We will accept returns after 2-weeks/14 Days and until 1-Month/30 Days after your receipt of purchased item for a store credit.  

To start a return for store credit, contact us using our Contact Us Page and let us know you would like to return an item for store credit.  We will email/send you a return shipping label that can be printed and applied to the return package.  Items sent back to us without first requesting a return cannot be accepted.

We will notify you once we’ve received and inspected your return.  Unless the item is damaged or altered we will issue a store credit as a Gift Card in the full amount of your purchase price.

Returns After 1-Month/30 Days

We are unable to accept return of items after 1-Month/30 Days from your receipt of an item.

Damages and issues
Please inspect your order upon receipt and contact us immediately via our Contact Us Page or email if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Unfortunately, we cannot accept return on gift cards.